Rights of withdrawal
Return of goods: no items can be returned without the authorization of Patrizia Volpato S.r.l.; for each returned item, shipping fees are borne by the client; each item must be returned within 30 days from the receipt of the same item, which must be shipped undamaged and with its original packaging; after an examination by Patrizia Volpato S.r.l. there can be a total refund if no defects are detected, or else a partial refund, reduced by a curtailment corresponding to the eventual damages identified during the examination phase.
Damages of the parcel/s when arrived at their destination: the client must send one or more photos at firstname.lastname@example.org within 48 hours from the receipt of the parcel.
Breakage of the goods: the client must send one or more photos of the broken parts found within the received parcel/s at email@example.com within 15 days from the receipt of the parcel.
Complaint regarding manufacturing: the client must send one or more photos of the identified defects at firstname.lastname@example.org within 15 days from the receipt of the parcel
Warranty of the products
Each product has a legal warranty valid for 2 years starting from the shipping date, provided that the product is used according to the usage and maintenance manual supplied together with that same product.